Privacy Policy
At 4×4 Offroad Parts, we value the trust you place in us when providing personal information. As a result, we strive to be transparent about our practices regarding your personal data and maintain rigorous standards to safeguard it. This privacy policy outlines the types of information we collect, how we use them, with whom we share them, and what choices you have.
What Information Do We Collect?
We may gather the following types of information from you:
- Identifying Information: Names, email addresses, physical addresses, phone numbers, and other details required to fulfill orders or communicate with you.
- Order Information: Details about your purchases, including payment methods, order history, and delivery status.
- Cookie Data: Browser cookies are used for tracking preferences, analytics, and advertising purposes.
How Do We Use Your Information?
We use your information in the following ways:
- Fulfill Orders: We need your identifying information to complete orders, process payments, and provide shipping updates.
- Customer Service: Your contact details enable our team to communicate with you effectively for assistance, queries, or concerns.
- Marketing and Promotions: We may send targeted marketing emails, offers, or newsletters based on your preferences and interactions with our website.
- Analytics: Cookies help us understand how users interact with our site, allowing us to improve the user experience, optimize content, and measure the effectiveness of our online presence.
Who Do We Share Your Information With?
We may share your information with:
- Third-Party Services: Providers for payment processing (e.g., PayPal), shipping (e.g., USPS), and email marketing campaigns (e.g., Mailchimp).
- Affiliates and Partners: Companies with which we collaborate or partner to offer products, services, or joint promotions.
- Law Enforcement: We may share information in response to a legitimate law enforcement request, as required by law.
What Choices Do You Have?
You have the right to:
- Request Access: Obtain a copy of your personal data stored on our systems (subject to applicable laws and regulations).
- Rectify or Update: Correct inaccuracies or update your information to ensure it remains current.
- Withdraw Consent: Opt-out of marketing communications, cookies, or specific data-sharing practices. Please note that this may affect the functionality or quality of certain services.
How Do We Secure Your Information?
We take the security and integrity of your personal data seriously:
- Data Encryption: We use secure protocols (e.g., SSL/TLS) to encrypt sensitive information during transmission.
- Firewall Protection: Our servers are protected by robust firewalls and other network security.
- Access Control: Authorized personnel only have access to your personal data, based on need-to-know principles.
How Long Do We Keep Your Information?
We maintain your personal data for as long as necessary:
- Order Fulfillment: Information related to orders is retained for 7 years for tax purposes and compliance.
- Customer Service: Data collected for customer service inquiries is kept for up to 3 months after resolution.
- Analytics and Marketing: Cookies and anonymous usage data are kept for a maximum of 12 months unless you opt out or request removal.
How Can You Exercise Your Rights?
If you have any concerns or questions regarding this privacy policy:
- Contact Us: Reach out to our team via email ([email protected]) or phone (+1-800-FourByFour).
- Online Forms: Complete the online forms available on our website for data access, correction, or opt-out requests.
Changes to This Policy
We may update this policy at any time. Changes will be reflected in this version and communicated to our customers through email notifications, social media, and/or website updates.
By visiting our site and interacting with us, you agree to the terms outlined in this privacy policy. If you have concerns or questions, please don’t hesitate to reach out